Chandigarh Administration Launches E-Services to Enhance Transparency, Efficiency of Citizen Services

Chandigarh Administration

Banwarilal Purohit, Governor of Punjab and Administrator, Chandigarh launched the e-services of various allied departments of Chandigarh Administration in the presence of Kirron Kher, Member of Parliament (MP), Chandigarh and Dharampal, Adviser to the Administrator, at Hotel Mountview today.

A total of 86 e-services have been launched today with an aim of digitising all the citizen-centric services. These services include eight services of Chandigarh Housing Board, five services of the Estate Office and Labour Department each, 17 services of the Transport Department, 23 services of Excise & Taxation Department, 22 Direct Benefit Transfer (DBT) services, and five Non-DBT services.

Banwarilal Purohit, Administrator shared that the launch of these services encapsulates the vision of transparency, efficiency and citizen-centric services. He also added that “I firmly believe that transparency, efficiency and time management are key to good work.”

The launch of e-services is a huge step toward making the processes simple, to removing all ambiguities or anomalies so that citizens could avail of services seamlessly.

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Chandigarh Housing Board has launched various e-services today for residential properties. With this initiative, the citizens will get a No Dues Certificate, Lump Sum Payment Certificate, Interest Component Certificate and Permission to mortgage property with a single click of a button.

Applications for NoObjection Certificate (NOC), transfer of lease rights and transfer of freehold property can also be processed online on the basis of due registration.

Chandigarh is the first Union Territory among UT’s/States that have achieved the target of on-boarding the DBT Schemes on ‘Service Plus Portal’ as well as ‘UMANG App. The UT of Chandigarh has on-boarded 27 welfare schemes on the Service Plus portal as well as on UMANG App, with 100 per cent automation to ensure immediate payment directly to the beneficiary account.

The Registering & Licensing Authority (RLA) and the State Transport Authority (STA) are highly public dealing departments of the Chandigarh Administration. To provide hassle-free services to the citizens of Chandigarh, 10 services of RLA related to RC of vehicles and seven services of STA office related to commercial vehicles have been made completely faceless/contactless. This move will definitely give the citizens some relief from completing most of the formalities with a click of a button.

Similarly, Estate Office will also be able to process online the Transfer of Ownership of Property, Execution of Deed and Issuance of NOC and allotment letter.

Putting an end to the old traditions, the Excise & Taxation Department, UT Chandigarh has made online services related to 23 different licenses. With the launch of various-of e-services of Chandigarh Labour Welfare Board, the workers need not have to physically visit the government office for different security services.

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Dharam Pal, Adviser to the Administrator shared that in this digital age, we have an opportunity to transform the lives of people in ways that were hard to imagine years ago. He reiterated, “With this launch, we aim at improving the lives of the general public and to make sure that all the important government services are available online.”