GMR Hyderabad International Airport has been adjudged as the best airport in the world in terms of service quality. The Airport won the first place at the prestigious Airports Council International (ACI)-Airport Service Quality (ASQ) survey in the 5-15 million passengers per annum (MPPA) category for the year 2016.
According to the survey, Hyderabad Airport has improved its score from 4.4 in 2009 to 4.9 in 2016 (measured on scale of 1 to 5), according to a GMR Hyderabad International Airport Ltd (GHIAL) statement.
“The immense efforts put in by our partner airlines, concessionaires, housekeeping and other support staff have played a major role in this achievement”, said SGK Kishore, CEO, GHIAL in conversation with The Hindustan Times.
Hyderabad Airport has witnessed a growth of 20 % in the last year. It has been running successfully for the past nine years.
“We soon plan to go for expansion of the airport, where it can enhance its capacity to meet 20 MPPA”, said Kishore.
Angela Gittens, Director General, ACI World congratulated Hyderabad Airport for delivering outstanding customer experience.
The survey took into account the passengers feedback from check in to departure at the gates from around 300 airports across the world.
GMR Hyderabad Airport will be facilitated at the ASQ award ceremony which will be held at the 27th ACI Africa/World Annual General Assembly, Conference & Exhibition in Port Louis, Mauritius from 16-18 October.