The second phase of Delhi Government’s flagship doorstep delivery of services will have 30 new facilities.
In total, there will be 70 services which people can access in the comfort of their homes.
VFS Global is executing this project. The Delhi Government is coming out with a 10-step guideline programme to utilise this system.
Citizens can upload their documents digitally and also pay fees online. Now they will also receive sms on every step of the service’s delivery.
Tha applicant also has the facility to cancel or reschedule an appointment.
The doorstep delivery of services was started in September last year. There is a daily inflow of 4,000-5,000 calls and more than 1,000 appointments are booked. The centre is capable of handling 10,000 calls per day.