In order to step up its response against COVID-19, Surat Municipal Corporation (SMC) has taken various IT-based initiatives to fight the pandemic.
The civic body has developed COVID-19 Tracker System which includes a web portal and a mobile application named “SMC COVID-19 Tracker”. The system will be used to track people who have travel history to foreign lands and other Indian states. Also, it tracks those who have come in direct contact with positive COVID-19 individuals. The Corporation is collecting travel details through a SelfDeclaration Form on their web portal, calls received on helpline numbers, etc.
Upon submission of details on the Self Declaration Form, a message is sent to individuals with unique Tracker ID and are asked to download SMC COVID-19 Tracker Mobile App. The civic body has also shared a helpline number 1-800-123-800 for citizens to share their travel details or any suspects.
Following the verification of the details by an SMC team including health officials. A field team visits the location and if needed, the individual is asked to stay in home quarantine, and they are also assigned unique Tracker ID and are asked to download SMC COVID-19 Tracker Mobile.
The individuals under quarantine have to fill questionnaire twice a day one in the morning and the other in the evening through the SMC App regarding their health. In case, any individual mentions any health issues in their questionnaire, at first, a follow up is done over the phone and if required, individuals are asked to visit a nearby health facility for necessary check-up and treatment.
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The individuals have also been asked to send their locations on an hourly basis to confirm that they are following home quarantine on a regular basis. The Corporation monitors the location history of individuals and if any individual is found not following the home quarantine guidelines, strict actions are taken against the violators.
The team is also conducting a daily house-to-house follow up for every individual asked to stay in home quarantine and that is also captured through the system. Moreover, necessary MIS reports are being prepared in the system and new reports are being developed when in need as per the health department.