Municipal Corporation Gurugram takes digital route to serve its citizens better

The Municipal Corporation of Gurugram has gone paperless as part of its efforts to improve efficiency of its service delivery system by digitising all its files, which will now make the task of tracking documents related to civic work a lot more easier.

“The whole Corporation has gone paper less since March 31 this year. We are using E-office and we have stopped any physical paper movement. This is what we have achieved in the last one and a half year. This will make life easier for officers who can now work from anywhere,” said Yashpal Yadav, Commissioner, Municipal Corporation of Gurugram.

Last year, the Corporation had moved some of its services online. For example, property tax payment has been completely made online by the civic body. “Birth and death registration and marriage registration have all been made online, and now we are going for online approval of maps,” Yadav said.

Apart from that, the civic body has also moved its entire electricity and streetlight management system to a smart grid. “It will allow us to handle it in a better and smart manner. It will also help us to point out and rectify any break down anywhere,” the Commissioner added.

The Municipal Corporation of Gurugram has also have adopted an e-system to conduct its internal meetings in a paperless manner. “On that platform, we do not need to circulate any agenda or file in physical form. We can update the proceedings online. This way it is helping us to upgrade the information faster and also keep the trail of meetings we conduct.”

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Yadav said that the main focus of the Corporation is to end the physical interface with the public “so that they don’t have to come to our office to avail every service”.

“Moving our services online is a win-win for both the Corporation as well as the citizens, as they will be able to access the services from anywhere anytime. It will also increase our efficiency by allowing us to concentrate more on work,” he said.

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