Raipur Airport achieved 4.84 score on a five point scale index in the latest CSI survey conducted by an independent agency for the period of January-June 2017, followed by Udaipur, Amritsar and Dehradun airports which have scored 4.75, 4.74 and 4.73 respectively.
Airport Authority of India (AAI) has made customer satisfaction as one of the key performance objectives of AAI. It is evaluated through customer satisfaction survey conducted by an independent agency commissioned by AAI.
The survey has parameters like transportation, parking, passenger facilities and cleanliness etc. The integrated terminal building of Raipur was inaugurated in 2012.
High level maintenance of infrastructure and passenger facilities, the green ambience, state-of -the- art technology and courteous staff ensuring passenger satisfaction has resulted in Raipur getting this recognition for the third consecutive time in the past two years.